New York State Regulatory Agencies

Department of Health (DOH)

The main agency responsible for the oversight and licensing of adult homes. Visit DOH's website to get a listing of adult homes by borough, and to get a list of home that are on the state's "do not refer list". DOH also operates a 24 hour complaint hotline, where residents and/or advocates can raise issues in the home and have them investigated. The number for the complaint hotline is 1-866-893-6772

Commission for Quality of Care (CQC)

Agency that also does investigations on adult homes. CQC is less likely to do an investigation in response to a complaint, but if they do, they are usually more thorough and less bureaucratic than DOH. To contact CQC call: 1-800-624-4143

Office of Mental Health (OMH)

OMH is the agency that oversees mental health programs, such as off-site or on-site adult day programs and case management services. To contact OMH concerning questions or issues with mental health programs, call their toll free line at:
1-800-597-8481