Adult homes are licensed and monitored by the New York State Department of Health (DOH). In order to avoid fines, homes must abide by the Department of Health's regulations for adult homes. To make sure that residents are aware of what the regulations say, CIAD distributes a Resident Rights Manual. To download the manual, click here.

To monitor the homes, DOH conducts yearly inspections and operates a complaint hotline (1-866-893-6772) where individual complaints are recorded and investigated.

During the annual inspection process, DOH administers an inspection of adult homes to make sure that they are in compliance with NYS regulations for adult homes. During these inspections, the physical plant, case management, medication management, and other patient services are checked for compliance. In addition, a random set of residents are interviewed in order to monitor resident treatment. For more information about adult home inspections by the Department of Health and how they are conducted, see CIAD's inspection brochure and DOH's brochure about the survey process